How it works
We keep this straightforward: schedule a time, we evaluate, and if recovery is successful we return your data securely. Our goal is clear expectations and careful handling from start to finish.
The 3-step process
Contact & quick triage
We’ll ask a few quick questions so we don’t waste your time.
- What device is it? (PC/Mac/external drive/USB)
- What happened? (deleted, won’t boot, dropped, etc.)
- What data matters most? (photos, documents, etc.)
- Which city in our service area?
Free evaluation
We evaluate recoverability and explain options before anything paid happens.
- We check drive/device condition and accessibility
- We explain what’s realistic (and what isn’t)
- We recommend the safest approach to avoid making it worse
- If it needs a lab, we’ll say so
Recovery & secure return
If recovery succeeds, we return your data using the method you prefer.
- Secure download links (up to 1TB) — included
- Transfer to a new device — included
- Optional USB drive if requested or needed
- We verify recovered files open correctly
What we need from you
Best case information to share
Device type, what happened, and what data is most important. If you can, tell us whether it’s making unusual noises (clicking/grinding), and whether the device still powers on.
What not to do (to avoid making it worse)
Avoid installing software or copying new data to the affected drive. If it’s failing mechanically (clicking/no spin), stop powering it on and contact us first.
Common questions
How long does it take?
It depends on the device, failure type, and how much data you need. During the evaluation we’ll give you a realistic expectation.
Will you look through my files?
We try to access as little as possible. Typically we verify file integrity and recover requested data, then return it securely. See our Privacy page for details.