The 3-step "How It Works" process
Contact & quick triage
We’ll ask a few quick questions so we don’t waste your time.
- What device is it? (PC/Mac/external drive/USB)
- What happened? (deleted, won’t boot, dropped, etc.)
- What data matters most? (photos, documents, etc.)
- Which city in our service area?
Free evaluation
We evaluate recoverability and explain options before anything paid happens.
- We check drive/device condition and accessibility
- We explain what’s realistic (and what isn’t)
- We recommend the safest approach to avoid making it worse
- If it needs a lab, we’ll say so
Recovery & secure return
If recovery succeeds, we return your data using the method you prefer.
- Secure download links (up to 1TB) — included
- Transfer to a new device — included
- Optional USB drive if requested or needed
- We verify recovered files open correctly
What we need from you
Best case information to share
Device type, what happened, and what data is most important. If you can, tell us whether it’s making unusual noises (clicking/grinding), and whether the device still powers on.
What not to do (to avoid making it worse)
Avoid installing software or copying new data to the affected drive. If it’s failing mechanically (clicking/no spin), stop powering it on and contact us first.
Common questions
How long does it take?
It depends on the device, failure type, and how much data you need. During the evaluation we’ll give you a realistic expectation.
Will you look through my files?
We try to access as little as possible. Typically we verify file integrity and recover requested data, then return it securely. See our Privacy page for details.
Related Problems
External drive not detected
A no-show external drive is one of the most common cases that starts with a quick evaluation and simple triage.
Read more →Laptop or computer will not boot
Boot failures often mean the storage device needs to be recovered separately from the computer.
Read more →Deleted files
When the hardware still works, the process is less about teardown and more about protecting unallocated space and avoiding writes.
Read more →Mac recovery situations
Apple devices often need a different recovery flow than standard Windows laptops and desktops.
Read more →